Refund Policy

1. General Refund Policy

At Digi Speed, we aim to provide clear information about our services before a customer makes a payment. Because our services may involve personalised training, professional time, planning, development work or other resources, refunds are not automatically available for every payment.

Any refund request will be considered based on the specific service purchased, the terms communicated before payment and the work or service already provided.

2. Digital Marketing Training & Classes

Digi Speed may provide personalised online digital marketing training, 1-to-1 sessions, practical learning and other educational services.

Before Training Begins

If a refund request is received before the scheduled training or service has started, Digi Speed may review the request based on the booking terms, payment method and circumstances of the request.

After Training Begins

Once personalised training, classes, sessions, consultation or other educational services have started, payments may generally be non-refundable because time and resources have already been allocated.

3. Digital Marketing & Professional Services

Digi Speed may provide digital marketing, SEO-related services, website development, landing page development, e-commerce solutions, app development or other professional services.

For these services, refund eligibility may depend on whether work has already been started, resources have been allocated, third-party expenses have been incurred or deliverables have already been prepared.

Service Cancellation

If you wish to cancel a service, please contact Digi Speed as soon as possible. Cancellation requests will be reviewed according to the agreed service terms and current project status.

4. Project Payments & Advance Payments

Some website, development, SEO or digital marketing projects may require an advance, booking amount or milestone payment before work begins.

Once project work has started, the amount already used for completed work, planning, design, development, research or other agreed activities may not be refundable.

Where a project has been divided into milestones, each payment may relate to a particular stage of work and will be considered accordingly.

5. Refund Eligibility

A refund may be considered in appropriate circumstances. Eligibility is determined after reviewing the individual case.

This policy does not guarantee that a refund will be approved in any particular situation.

6. Situations Where Refunds May Not Apply

Refunds may generally not be available in situations such as:

• The service or training has already started.
• Work has already been completed or substantially performed.
• Custom work, planning or development has already been carried out.
• Third-party costs or services have already been incurred for the project.
• The customer changes their mind after the service has been delivered.
• The customer does not use or attend a purchased service without prior arrangement.

7. How to Request a Refund

If you believe you are eligible for a refund, please contact Digi Speed with the following information:

• Your full name
• Contact number or email address
• Service or training purchased
• Payment date and relevant payment details
• Reason for the refund request

Providing complete information can help us review the request more efficiently.

8. Refund Review & Processing

Once a refund request is received, Digi Speed may review the relevant payment, service status, communication and applicable terms.

If a refund is approved, the refund will normally be processed using the original payment method where reasonably possible.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, bank or financial institution.

9. Contact Digi Speed

If you have questions about this Refund Policy or want to discuss a payment or refund request, please contact Digi Speed before taking further action.

Email: info@digispeed.in